State Farm® Insurance Agent Alan Tuttle

"Where do I begin? At first things were awesome with this agent, then an accident happened (not my fault), and a vehicle had to be removed. Then a new vehicle was added on. When this happened, they separated all my policies removing all my discounts, this went on for approximately 8 months with several visits to their office and taking time off work to reappear in the office, I was told it was the "Back office" that was taking so long because they were behind, I was given 4 different dates to when the changes were to take place to which they did not. Finally, after 8 mths I got mailed a check for a little over $30 after paying different amts for 8 months which was ALOT more than $30 because they kept making the wrong changes to my policy then it finally got straightened out or either I got tired one or the other, then here we are again with 1 of my vehicles being on a separate policy due to my son being on my policy and him being listed to that vehicle, He was removed from my policy all together due to being on a new policy with another company with his wife this was requested back in July here we are almost at the end of August and they still have not merged my policy into one since my son was removed. Noone has bothered to reach out to me about this and I am always left contacting them being told we will get that done and NOTHING, mind you there is a multi-vehicle discount that I could be receiving but I am not, due to them not merging the 2 separate policies into 1. Just hope you NEVER have to make any changes, and everything will be great. Just a little frustrated due to the lack of communication from this particular State Farm office and paying more than what I should be due to their mistakes."

"My Muse... I was awarded the chance to sit down and go over life policies with this awe-inspiring, future face of this company Mr. Lloyd Franklin, Billy. Not only did he service every internal desire I had when walking through their doors. He, Billy Lloyd, set me forth onward to a righteous and new enlightenment in life that I feel on every inhalation of new beginning.. Bravo sir, bravo to you 👏 🙌"

"TERRIBLE customer service!!! I called them for a quote, and they provided me with a price that I agreed to pay in full for six months. However, after only two months, they suddenly doubled the price for no apparent reason, leaving me feeling deceived and taken advantage of. When I decided to cancel my policy and switch to a different insurance company, they did not provide me a detail for a refund. It took them three months to send me a check for a 1/10 what I paid for the six-month policy, claiming that I only used two months. This was extremely unfair, and when I called to inquire about it, Alan, the agent I spoke to, was incredibly rude and accused me of lying and misunderstanding the situation. Furthermore, I believe that Alan was discriminatory towards me as a minority, as he treated me with disrespect and belittled my concerns. Overall, my experience with this insurance company was very unpleasant, and I cannot recommend them to anyone. Do not trust this company or its agents, as they will take advantage of you and treat you unfairly."

"If you want to stop paying high rates and get better coverage to make sure your family and belongings are protected go see Alan Tuttle and his agents! They will work to get your the best coverage for the best price! They will also explain everything in detail to make sure you feel comfortable with the services provided!"

"Very positive experience with Mr. Tuttle and his team. These days, it seems that every insurance agent is trying to shove things down your throat that you don't need. Alan laid all of my options out and I was able to decide what was best for me. He never pressured me. It was like I was talking to a friend. I highly recommend that if you are looking for insurance in Winston-Salem that you give these guys a chance."

"I am so glad I got to talk to someone that knows what they are doing and wants to protect my family like his own. We discussed our life insurance, hospital income for my children and already having our auto and home insurance with a Umbrella policy has really provided my family with a good state of mind. We just experienced an emergency room visit with our child and Knowing we are covered through State Farm helps us financially and let’s us focus on our child to full recovery. Thank you Alan and State Farm"

"I am thoroughly impressed by the professionalism, excellent customer service and attention to detail that Alan & his team have shown me. I always have positive experiences every time I talk to any team member. They truly go above and beyond to accommodate their customers. 5 stars all the way."

"TERRIBLE customer service!! I’ve been dealing with a situation with them for weeks! No one knows what they’re doing ! I was told my FS form would be sent to the dmv and I would get email confirmation.. it’s been 24 hours and I haven’t heard a word. So now I have to pay civil penalty because of a mistake State Farm made and no one seems to know how to correct! The only thing they know how to do is take a payment ! I will never do business with them again! It’s disappointing because Pat sure knew how to process my payments but can’t seem to correct a mistake made by them. TERRIBLE CUSTOMER SERVICE"